For further information about shopping on ChattaScooter.com, please read our FAQs.
Personal data we collect
Data provided by you. Through our site, you may typically provide us with the following data:
Contact data, such as your name, postal address, email address and telephone number.
Order data, such as your order of products and purchase history. We do not process your payment details, as this is handled by a third party payment service provider.
Communication data, such as when you contact our customer support or otherwise communicate with us.
Marketing data, such as your marketing preferences, and data relating to competitions you have participated in or surveys you have responded to.
Data collected about you. When you use our site, we will typically collect the following data:
Technical data, such as data on the type of pc/mobile device, internet connection, operating system, web browser and IP address.
Usage data, such as your clicks, navigation, and page scrolling on our site.
Location data, such as data on your location when using our site.
Preference data, such as information about which products, services and activities that you have indicated an interest in.
Why we use this data
These are the most important purposes for which we use your personal data:
1. To manage and fulfill your orders. For this purpose, we typically use contact data and order data.
2. For bookkeeping purposes. For this purpose, we typically use order data.
3. To provide customer service and handle potential claims. For this purpose, we typically use contact data, order data and communication data.
4. To provide access to the site and enhance the user expertise. For this purpose, we typically use technical data, usage data, location data and preference data.
5. For analytics, such as market, customer and product analysis. For this purpose, we typically use aggregate data that may not be linked to you, however we may use order data and preference data.
6. For marketing purposes. For this purpose, we typically use user data, marketing data, location data, and preference data.
Our legal basis for processing your personal data for purposes 1 – 4 is that it is necessary to fulfill our agreement with you and to comply with our legal obligations.
Our legal basis for processing your personal data for purpose 5 is our legitimate interest in enabling your access to our site, presenting relevant products and content to you, and giving you a pleasant user experience, and for purpose 6 our legitimate interest in business development.
How we share this data
Your privacy rights
Within the conditions/limitations set out in applicable law, you have the following privacy rights:
Right to information. You have the right to obtain further information on our use of your personal data.
Right of access. You have the right to receive a copy of your personal data.
Right to rectification. You have the right to ask us to correct your personal data if it is incorrect or incomplete, such as by changing your details on your account.
Right to be forgotten. You have the right to request the erasure of your data if we do no longer need them.
Right to restrict processing of personal data. You have the right to request that we suspend our use of your personal data.
Right to data portability. You have the right to obtain personal data that you have provided to us in a format that enables you to transfer that personal data to another organization. You may also have the right to have your personal data transferred directly from us to such organization.
Right to object to processing of personal data. You have the right to object to our use of your personal data, such as to unsubscribe to marketing emails.
If you think that we have processed your personal data in a manner that is not in accordance with data protection law, we hope that you contact us, so that we can provide answers and correct any misunderstandings. You have the right to make a complaint to the relevant data protection authority). If you live or work in another EEA country, you may contact the authority in your country.