FAQ

If you can not find the answer to your questions feel to send us a message below or call us at (423)388-2200

GENERAL

What is ChattaScooter?

ChattaScooter is a convenient, safe, and legal way to move around Chattanooga, with pick up and drop off locations at businesses around town. You just use a phone app to book and pay, grab the scooter & helmet and start riding! You can even reserve a scooter 30 minutes prior to starting your trip.

How safe are the ChattaScooters given the Coronavirus pandemic?

Scooters and helmets are sanitized at least daily. Riding your own personal mobility device allows for social distancing more effectively than public transportation, while being more eco-friendly than a car, with no worries about where to park.

How old do you need to be to rent?

You need to be at least 16 years old with a valid credit/debit card and driver’s license.

Can I carry a passenger?

No, scooters are to be ridden by only 1 person, no children or babies are allowed to ride with an adult.

Do you need to use a helmet?

We recommend that all riders wear a helmet while riding. Helmets are provided at the pickup location – please return the helmet when you’re finished riding! Failure to return a helmet will generate a $25 fee.

Can I park during my trip?

If you need to temporarily pause your ride, you can use the Levy App to lock the vehicle. This will prevent the wheels from moving and activate an alarm in the case the scooter is picked up or moved. If you are out of sight of the vehicle, you should always physically lock the scooter to a bike rack or other suitable pole. Always park out of the pedestrian right-of-ways.

How long will the battery last?

For city riding, the battery will last approximately 15 – 18 miles on a full charge depending on usage habits and top speed. The Levy app shows the exact battery level of the vehicle.  If your scooter runs out of battery – it is the rider’s responsibility to get it safely returned by car / taxi / Uber back to the original rental location.  

What happens if I'm in accident?

Accidents can happen – don’t panic! If you’re able, just dust yourself off and keep riding! If your scooter is not functioning, contact ChattaScooter at (423) 388-2200.  If you are in a more serious accident or if the accident involves a vehicle, we strongly advise you notify the police immediately, then notify ChattaScooter customer service at (423) 388-2200.

Can I ride at night?

No, the ChattaScooter program is a daytime operation only. For safety, our scooters are equipped with headlights and tail lights should you have an issue and end up riding after dark.

Who can I contact if I have any issue with the app or the scooter?

Please call (917) 409-7081 or (423) 388-2200 for customer service!

RENTAL / PRICING

Where can I rent a ChattaScooter?

You can pick and return at:

Location 1 North Shore:

Adventure Sports Innovation at 191 River St., Chattanooga TN 37405 right across from the Coolidge Park Carousel

Wednesdays to Sundays 11am – 6pm*

Location 2 Downtown:

The Holiday Inn Hotel & Suites, at 434 Chestnut St., Chattanooga TN 37402 a block from the Hilton Garden Inn, Hotel Indigo, Hampton Inn & Suites*

Daily 8am to 8pm

Location 3 Southside:

The Kinley Hotel, 1409 Market St., Chattanooga TN 37402 diagonal to the Choo Choo*

Daily 8am to 8pm

* Scooters not returned to the locations above will incur a $100 penalty, in addition to the accrued rental time

* Scooters returned after hours will incur a $20 late fee

 

How do I pay?

 All payments are handled through the Levy Electric Scooter App via credit/debit card. A receipt will be emailed to you upon trip completion. Please note that a pre-authorization hold for $50 may be incurred on your card, this hold is released after the completion of your trip. The base cost is $24/hour + 9.25% sales tax, accrued by the minute at a rate of 40 cents/minute, maximum per day is $60 + tax.

I’m having issues to activate my account, what could be the problem?

In order to activate the account, you need to validate your email address, so be prepared to access your email account from your phone! Also, the GPS location needs to be enabled for the Levy app in your phone’s settings.

Where do I return the scooter when I'm done?

 You can only return the scooter back to the original location where you rented from or any other designated ChattaScooter location. Consult the Levy App (or this FAQ) for addresses and to find our locations.

Can I rent for several days?

Full day rental rate is $60.  If you’re interested in an extended rental for overnight or multiple days, please contact customer service at (423) 388-2200. If you do not return a charger or charging cable, you will be assessed a $25 fee.

What happens if I don’t return the scooter to an approved location?

Scooters not returned (with ride concluded) within 72 hours will be considered lost or stolen, and the daily rental rate ($60) plus applicable administrative and processing fees for each day the Scooter is not returned up to a maximum of $1000 (replacement cost).

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