2nd location OPEN!! One Riverside Appartments at 950 Riverside Dr

FAQ

If you can not find the answer to your questions feel to send us a message below or call us at (423)591-5654

What is ChattaScooter?

ChattaScooter is a scooter rental program in Chattanooga –a convenient way to move around town! You just use a phone app to make the reservation, pay, grab the scooter & helmet and go!

How safe are the ChattaScooter given the Corona virus pandemic?

After each rental, the scooters and helmets are sanitized. Riding your own personal mobility device allows for social distancing more effectively than public transportation, while being more eco-friendly than driving a car, with no worries about where to park.

How is ChattaScooter different from the “dockless scooter rentals”?

The main difference is that in the dockless rental model, scooters can be picked up and/or returned anywhere within a city zone. ChattaScooter can only be rented/dropped off at designated locations inside of a business. Our primary location is Adventure Sports Innovation at 191 River Street in Chattanooga’s North Shore; other locations to be announced and publicized as they become available. Also, in the ChattaScooter program, helmets are provided for riders at the rental pick up location.

What is the cost of a ChattaScooter?

The base price is $24 per hour, with a minimum rental period of 30 minutes. Beyond the initial 30 minutes, the rental time is measured in one-minute increments until the device is returned to one of our drop off locations.

How do I pay?

All payments are handled through the Levy Electric Scooter App via credit/debit card. A receipt will be emailed to you upon trip completion. Note that a Pre-authorization debit may be incurred on your card.

Where can I rent a ChattaScooter?

Please not that the hours vary by location

Location 1: Adventure Sports Innovation at 191 River St, Chattanooga TN 37405

Location 2: One Riverside Apartments at 950 Riverside Dr, Chattanooga TN 37403

Location 3: TBD

Location 4: TBD         

Where can I ride a ChattaScooter?

There are a lot of fun places to ride and explore on a scooter.  Explore downtown, the arts district, riverfront parkway, or cross the river on the Walnut street bridge or the Market Street bridge and check out the hip Northshore area.

Click here to see a route map. 

Please note that it is not allowed to ride inside Coolidge Park.

Where do I return the scooter when I'm done?

You can only return the scooter back to the original location where you rented from, or to another designated
ChattaScooter location. Please be aware that the open schedule can differ by location.

Location 1: Adventure Sports Innovation at 191 River St, Chattanooga TN 37405

Location 2: One Riverside Apartments at 950 Riverside Dr, Chattanooga TN 37403

Location 3: TBD

Location 4: TBD

You can also consult the Levy App for address and GPS routing to find our locations.

What are the Seasonal hours of ChattaScooter?

The hours vary by location

 

Location 1: Adventure Sports Innovation at 191 River St, Chattanooga TN 37405

Thu to Sunday from 11am to 6pm

Mon/Tue/Wed: by appointment only

 

Special hours for group events available upon request – please call (423)591-5654

We have heard from our customers that many have chosen to stay local on a “Staycation” this Holiday Season, so we’ve adapted our schedule to be able to accomodate…and  below are our scheduled winter vacations:

Mon Dec 21 / Tue Dec 22 / Wed Dec 23: we will be open our regular hours from 11am to 6pm

Thu Dec 24 (Xmas Eve): a reduced schedule from 11am to 4pm

Fri Dec 25: Closed

Mon Dec 28 / Tue Dec 29 / Wed Dec 30: we will be open our regular hours from 11am to 6pm

Thu Dec 31(Xmas Eve): a reduced schedule from 11am to 4pm

Fri Jan 2st: Closed

Thu Jan 8th to Wed Jan 13th: Closed

Mon Jan 18th (MLK day): we’ll be open

Thu Feb 11 to Wed Feb 24th: Closed

 

Location 2: One Riverside Apartments at 950 Riverside Dr, Chattanooga TN 37403

Mon to Friday 9am to 5pm

Saturday 10:30am to 4pm

Sunday 1pm to 4pm

 

Location 3: TBD

Location 4: TBD

You can also consult the Levy App for address and GPS routing to find our locations.

How old do I need to be to rent?

You need to be at least 16 years old to rent a scooter, with a valid credit card, and after accepting the liability waiver.

What happens if I need to park during my trip?

If you need to temporarily pause your ride, you can use the Levy App to lock the vehicle. This will prevent the
wheels from moving and activate an alarm in the case the scooter is picked up or moved.
If you are out of sight of the vehicle, you should always physically lock the scooter to a bike rack or other
suitable pole.
Always park out of the pedestrian right-of-ways.

Can I carry a passenger?

No, scooters are to be ridden by only 1 person.

What happens if I don’t return the scooter to an approved location?

If the scooter is not returned to an approved location, there will be a $100 penalty charged to the renter’s
card, assuming we are able to locate and access the scooter and it is undamaged. After the 2nd infraction of an
improper return, in addition to the penalty, the user account will be cancelled.

Do you need to use a helmet?

Yes! Adjustable helmets will be provided at the rental point.

What if the scooter runs out of battery while I'm on my trip?

If your scooter runs out of battery – it is the rider’s responsibility to get it safely returned by car / taxi back to
original rental location. We will always show the available range left on your vehicle to prevent this from
happening.

How long will the battery last?

For city riding, the battery will last approximately 15 – 18 miles on a full charge depending on usage habits and
top speed. When reserving through the app – we will show the estimated range of the vehicle..

What are the scooter's braking mechanisms?

The scooters have two brakes:
1) The handlebar brake lever which operates a disk brake.
2) The rear manual brake which is activated by stepping on the rear fender.

What happens if I'm in accident?

All riders in any type of accident are required to report the incident to local police, and we also ask that your report to Levy customer service at (917) 409-7081 immediately afterwards.

Can I ride at night?

No, the ChattaScooter program is a daytime operation only. Rental hours will vary be season – see our seasonal hours in prior FAQ

Do the scooters have lights?

Yes, our scooters are equipped with headlights and tail lights that must be turned on after sunset.

Who to contact if I have any issue with the app or the scooter?

Please call (917) 409-7081 for customer service

Where can I find the rental agreement?

Click here to download

Privacy Policy

Adventure Sports Innovation, LLC (“ASI”, “us” or “we”) is committed to your right to privacy, and we will only use your data as set out in this Privacy Policy. This Privacy Notice explains how we process information that can be used to directly or indirectly identify you as an individual (“personal data”) collected through our website/app (“site”) or otherwise. Please read this information carefully..

Personal data we collect
Data provided by you. Through our site, you may typically provide us with the following data:

Contact data, such as your name, postal address, email address and telephone number.
Order data, such as your order of products and purchase history. We do not process your payment details, as this is handled by a third party payment service provider.
Communication data, such as when you contact our customer support or otherwise communicate with us.
Marketing data, such as your marketing preferences, and data relating to competitions you have participated in or surveys you have responded to.

Data collected about you. When you use our site, we will typically collect the following data:
Technical data, such as data on the type of pc/mobile device, internet connection, operating system, web browser and IP address.
Usage data, such as your clicks, navigation, and page scrolling on our site.
Location data, such as data on your location when using our site.
Preference data, such as information about which products, services and activities that you have indicated an interest in.

Why we use this data
These are the most important purposes for which we use your personal data:​

1. To manage and fulfill your orders. For this purpose, we typically use contact data and order data.
2. For bookkeeping purposes. For this purpose, we typically use order data.
3. To provide customer service and handle potential claims. For this purpose, we typically use contact data, order data and communication data.
4. To provide access to the site and enhance the user expertise. For this purpose, we typically use technical data, usage data, location data and preference data.
5. For analytics, such as market, customer and product analysis. For this purpose, we typically use aggregate data that may not be linked to you, however we may use order data and preference data.
6. For marketing purposes. For this purpose, we typically use user data, marketing data, location data, and preference data.

Our legal basis for processing your personal data for purposes 1 – 4 is that it is necessary to fulfill our agreement with you and to comply with our legal obligations.

Our legal basis for processing your personal data for purpose 5 is our legitimate interest in enabling your access to our site, presenting relevant products and content to you, and giving you a pleasant user experience, and for purpose 6 our legitimate interest in business development.

How we share this data
We share your personal data with our service providers to the extent that this is necessary to provide our products and services to you. We may also share personal data with other entities within our group for processing of data within the scope of this Privacy Policy. Your data may be disclosed to authorities if required by law.

We also use Google Analytics, which uses Cookies and other, similar technologies to collect information about use of the Services anonymously and reports website trends, without identifying individual visitors. You can learn about Google’s practices by going to www.google.com/‌policies/privacy/?partners/, and opt out of them by downloading the opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.

Your privacy rights
Within the conditions/limitations set out in applicable law, you have the following privacy rights:

Right to information. You have the right to obtain further information on our use of your personal data.
Right of access. You have the right to receive a copy of your personal data.
Right to rectification. You have the right to ask us to correct your personal data if it is incorrect or incomplete, such as by changing your details on your account.
Right to be forgotten. You have the right to request the erasure of your data if we do no longer need them.
Right to restrict processing of personal data. You have the right to request that we suspend our use of your personal data.
Right to data portability. You have the right to obtain personal data that you have provided to us in a format that enables you to transfer that personal data to another organization. You may also have the right to have your personal data transferred directly from us to such organization.
Right to object to processing of personal data. You have the right to object to our use of your personal data, such as to unsubscribe to marketing emails.
If you think that we have processed your personal data in a manner that is not in accordance with data protection law, we hope that you contact us, so that we can provide answers and correct any misunderstandings. You have the right to make a complaint to the relevant data protection authority). If you live or work in another EEA country, you may contact the authority in your country.

Cookies
We may use “cookies,” “web beacons,” and other similar technologies to collect information in connection with our advertisements. A “cookie” is a computer file that acts as an identification card for your computer to distinguish your browser from others and enable us to serve you better. For example, we use cookies to save products in your shopping cart while you browse our websites and to track the effectiveness of our marketing and advertising campaigns. Similarly, a “web beacon” is a technology that can recognize specific cookies and convey information about that browser. We do not use these technologies to collect PII. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.

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